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Customer Service for Success
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist
Organization Development |
| Workshop Type: | Virtual |
| Date: | 6/5/2025 |
| Time: | 1:00PM - 3:00PM |
In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.
(New!) Data Literacy for the Workplace 101
| Program: | Administrative Professionals Certificate Program, Technology Learning, Workplace Knowledge and Skills |
| Presenter: | Sarah Vinski, Director of Data and Analytics
Office of the Dean, Pitt Business |
| Workshop Type: | Virtual |
| Date: | 6/4/2025 |
| Time: | 10:00AM - 11:30AM |
Do you believe you have what it takes to use data? You might be surprised to discover that you do! This beginner-friendly workshop is designed to show you that harnessing the power of data doesn’t require technical expertise. We’ll go through why it’s important to use data, the types of data you may work with, examples of simple analysis, and some of the resources available at Pitt.
Effective Interpersonal Communication
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Malia Lazor, Learning and Development Specialist
Organization Development |
| Workshop Type: | Virtual |
| Date: | 6/11/2025 |
| Time: | 10:00AM - 12:00PM |
Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.