Customer Service for Success
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist Malia Lazor, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 6/5/2024 |
| Time: | 1:00PM - 3:00PM |
In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.
Effective Interpersonal Communication
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist Malia Lazor, Learning and Development Specialist Organization Development |
| Workshop Type: | In-person |
| Date: | 4/30/2024 |
| Time: | 10:00AM - 12:00PM |
| Location Name: | 342 Craig Hall |
| Location Address: | 200 S Craig St, Pittsburgh, PA 15260 |
Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.
Effective Interpersonal Communication
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist Malia Lazor, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 6/11/2024 |
| Time: | 10:00AM - 12:00PM |
Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.
Introduction to Financial Management for Administrators
| Program: | Administrative Professionals Certificate Program, University Business, Human Resources, and Financial Services, Workplace Knowledge and Skills |
| Presenter: | Cassie Brenner, SVC/CFO Project Director Brenda Hussey, Assistant Controller Melissa Frisiras, Assistant Director, Purchasing Services Tammy Murray, Payroll Operations Manager Bill Ruth, Director of Risk Management Carrie Showman, Operations and Compliance Specialist, Payment Processing & Compliance |
| Workshop Type: | Virtual |
| Date: | 5/7/2024 |
| Time: | 10:00AM - 12:00PM |
How does the university fund its operations? What does Pitt’s budget look like? What is the role of a financial administrator/manager in the university’s budget process and monitoring the use of funds? This course will answer these questions and provide a unique glimpse of how money moves and the budget process at the University of Pittsburgh. This course is designed for financial administrators, business managers, Directors of Administration, and other staff and faculty who have budget and financial responsibilities and want to learn more about how their role fits into the university’s budget process. The training will provide an overview of: Key elements of the university’s budget The budget formulation process, including how to request new resources and an overview of the university’s Budget ReSTART model The budget execution process, including how to monitor budget results, how to utilize the various financial systems, and an overview of critical financial operations such as Purchase, Pay & Travel, and Payroll Enterprise Risk Management functions and Resources This course will provide attendees with an introduction to financial management and resources to find additional information.
IT Fundamentals for Administrators
| Program: | Administrative Professionals Certificate Program, Technology Learning, Workplace Knowledge and Skills |
| Presenter: | Mark Mercier Pitt Information Technology |
| Workshop Type: | Virtual |
| Date: | 5/9/2024 |
| Time: | 1:30PM - 3:00PM |
Navigating the world of information technology can seem overwhelming without a foundation of core understandings. This course focuses on three key areas: hardware, software, and security practices. In the hardware portion of the workshop, participants will become familiar with the ports of a computer and associated cables. An overview of the Microsoft Office 365 suite will provide the basis of the software portion of the workshop. Our final topic, information security, will give an overview of best practices for protecting yourself and your data against cyber security threats.
Managing Up
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist Malia Lazor, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 5/21/2024 |
| Time: | 10:00AM - 12:00PM |
The ability to partner with supervisors to develop mutual goals can help individual employees, their supervisor, and their organizations become productive and successful. An employee’s relationship with their supervisor is the most important relationship in the workplace. “Managing up” is a skill that helps an employee influence their supervisor to create positive change in the workplace and affect organizational goals and outcomes. This interactive workshop will provide tips and tools to support a constructive relationship with supervisor even when that effort may be challenging. Participants will leave the session with an action plan for “managing up.”
Problem Solving Skills for the Workplace
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Malia Lazor, Learning and Development Specialist Jordan Millder, Learning and Development Specialist Organization Development |
| Workshop Type: | In-person |
| Date: | 5/14/2024 |
| Time: | 10:00AM - 12:00PM |
| Location Name: | 342 Craig Hall |
| Location Address: | 200 S Craig St, Pittsburgh, PA 15260 |
This workshop will provide participants with an overview of how to identify, approach and, solve problems creatively and effectively in the workplace. The facilitator will use interactive skill-building exercises to guide participants through the stages of the problem-solving process using specific examples of problems. Participants will learn the process from defining the problem through making an appropriate recommendation to solve the problem. The objective of this workshop is to allow participants to feel prepared to find their own solutions to problems they uncover in their work environment.
Project Management Basics in Higher Education
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Rebecca Roadman, Chief of Staff SVC Business and Operations |
| Workshop Type: | In-person |
| Date: | 5/1/2024 |
| Time: | 9:00AM - 12:00PM |
| Location Name: | 342 Craig Hall |
| Location Address: | 200 S Craig St, Pittsburgh, PA 15260 |
Projects are temporary endeavors undertaken to create unique products or services. Many of us participate in project-based work, but we do not always utilize valuable project management methods and tools in the higher education environment. In a condensed format, we will address selected foundations of project management, including: project manager roles, project scope, project charters, triple constraints in projects, communication, roles & responsibilities, stakeholders, risk, and project closing. Participants will receive resources that can be used and adapted to their project work.
Note: Participants must come to the session with at least one project idea to explore and develop; ideas should be ideally related to work. A personal project idea can be used as an alternative.
Strategies for Success in Professional Correspondence
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Patrick Manning, Outreach Coordinator The Writing Center |
| Workshop Type: | In-person |
| Date: | 5/16/2024 |
| Time: | 10:00AM - 12:00PM |
| Location Name: | 342 Craig Hall |
| Location Address: | 200 S Craig St, Pittsburgh, PA 15260 |
Do you want to make sure the recipients of your professional correspondence understand--and efficiently act on--requests or instructions within an email, letter, or memo?" This workshop is designed to provide faculty and staff with strategies for writing effective emails, letters, and memos. The session will cover email etiquette, how best to address correspondence to various audiences, and how to most effectively include information and instructions within correspondence. Participants will leave this session with a list of useful references and other handouts to use towards best outcomes when corresponding with faculty, students, supervisors, applicants, customers, and colleagues.
Time Management
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Malia Lazor, Learning and Development Specialist Jordan Miller, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 5/8/2024 |
| Time: | 1:00PM - 3:00PM |
There is not a one size fits all solution for better time management. What works for one, may never work for another. This workshop provides time management techniques, helps participants identify priorities, and instructs how to remove obstacles to managing time. Through pre-work, participants will identify the tools most effective to their individual style.