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(New!) Conflict Management: A Collaborative Approach


Program: Discourse and Dialogue, Workplace Knowledge and Skills
Presenter: Lindsay Isenberg, Director of Human Resources
Office of Business, Hospitality and Auxiliary Services
Workshop Type: In-person
Date: 11/5/2026
Time: 10:00AM - 12:00PM
Location Name: 342 Craig Hall
Location Address: 200 S Craig St, Pittsburgh, PA 15260
Who Should Attend: All faculty and staff, both supervisory and non-supervisory, who are looking to improve how they handle conflict

Conflict is a natural part of life, but how we respond to it makes all the difference. This workshop explores what conflict is, why it arises, and how to shift from a win-lose mindset to a collaborative one. Participants will learn practical tools for communicating with intention and empathy, de-escalating tension, and turning conflict into an opportunity for stronger relationships and better solutions.




Solving Problems and Ethical Dilemmas


Program: Certificate in Organizational Leadership and Ethics, Discourse and Dialogue
Presenter: Debbie Good, Associate Dean of Undergraduate Programs and Clinical Professor of Business Administration
Joseph M. Katz Graduate School of Business and College of Business Administration
Workshop Type: In-person
Date: 10/28/2026
Time: 9:00AM - 12:00PM
Location Name: 531 Alumni Hall
Location Address: 4227 Fifth Ave, Pittsburgh, PA 15260
Materials Fee: $30.
Who Should Attend: Faculty and staff who are supervisors or administrators or those who have made the transition from technical or administrative positions into managerial career paths where effectively managing people is part of competency development and overall effectiveness

This workshop combines knowledge, interactive discussion and skill-building exercises to familiarize participants with:
• “Beyond compliance” – ethical decision-making in complex environments
• Ethical decision making – a stewardship approach
• Accountability and transparency in problem-solving and decision-making
• Ethical decision-making in crisis and uncertainty
• Review of opportunities and situations wherein participants can apply knowledge within the University of Pittsburgh environment





Discourse and Dialogue via LinkedIn Learning


Explore the following courses recommended to support the importance of civilized discourse in the workplace. The following courses can be accessed at no charge and at your convenience through your Pitt LinkedIn Learning account: https://www.technology.pitt.edu/services/ondemand-training-linkedin-learning, enter your Pitt username and password, then search for the following course titles.

  • Navigating Fundamental Disagreements
  • Finding Common Ground - video
  • Critical Thinking for More Effective Communication
  • Difficult Conversations About Politics at Work
  • Having Powerful, Advanced Conversations
  • How to Resolve Conflict and Boost Productivity through Deep Listening