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Customer Service for Success
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist Malia Lazor, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 12/3/2024 |
| Time: | 1:00PM - 3:00PM |
In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.
Effective Interpersonal Communication
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist Malia Lazor, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 12/4/2024 |
| Time: | 10:00AM - 12:00PM |
Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.
Project Management Basics in Higher Education
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Rebecca Roadman, Chief of Staff SVC Business and Operations |
| Workshop Type: | In-person |
| Date: | 12/5/2024 |
| Time: | 9:00AM - 12:00PM |
| Location Name: | 342 Craig Hall |
| Location Address: | 200 S Craig St, Pittsburgh, PA 15260 |
Projects are temporary endeavors undertaken to create unique products or services. Many of us participate in project-based work, but we do not always utilize valuable project management methods and tools in the higher education environment. In a condensed format, we will address selected foundations of project management, including: project manager roles, project scope, project charters, triple constraints in projects, communication, roles & responsibilities, stakeholders, risk, and project closing. Participants will receive resources that can be used and adapted to their project work.
Note: Participants must come to the session with at least one project idea to explore and develop; ideas should be ideally related to work. A personal project idea can be used as an alternative.