Customer Service for Success


Program: Administrative Professionals Certificate Program, Workplace Knowledge and Skills
Presenter: Jordan Miller, Learning and Development Specialist
Malia Lazor, Learning and Development Specialist
Organization Development
Workshop Type: Virtual
Date: 6/5/2024
Time: 1:00PM - 3:00PM
Who Should Attend: All Faculty and Staff

In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.





Effective Interpersonal Communication


Program: Administrative Professionals Certificate Program, Workplace Knowledge and Skills
Presenter: Jordan Miller, Learning and Development Specialist
Malia Lazor, Learning and Development Specialist
Organization Development
Workshop Type: Virtual
Date: 6/11/2024
Time: 10:00AM - 12:00PM
Who Should Attend: All Faculty and Staff

Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.





(New!) Introduction to Grant Writing


Program: Workplace Knowledge and Skills
Presenter: Dana Nowlin-Russell, Teaching Assistant Professor and Director, Public & Professional Writing Program
Department of English
Workshop Type: Virtual
Date: 5/23/2024
Time: 9:00AM - 11:00AM
Who Should Attend: All Faculty and Staff

Learning to write grant proposals can seem overwhelming without the knowledge of common processes and best practices. This workshop shares the basic steps and principles involved in effective grant writing.





Managing Up


Program: Administrative Professionals Certificate Program, Workplace Knowledge and Skills
Presenter: Jordan Miller, Learning and Development Specialist
Malia Lazor, Learning and Development Specialist
Organization Development
Workshop Type: Virtual
Date: 5/21/2024
Time: 10:00AM - 12:00PM
Who Should Attend: All Faculty and Staff

The ability to partner with supervisors to develop mutual goals can help individual employees, their supervisor, and their organizations become productive and successful. An employee’s relationship with their supervisor is the most important relationship in the workplace. “Managing up” is a skill that helps an employee influence their supervisor to create positive change in the workplace and affect organizational goals and outcomes. This interactive workshop will provide tips and tools to support a constructive relationship with supervisor even when that effort may be challenging. Participants will leave the session with an action plan for “managing up.”