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(New!) AI Literacy & Writing in the Workplace
| Program: | Technology Learning, Workplace Knowledge and Skills |
| Presenter: | Patrick Manning, Outreach Director The Writing Center |
| Workshop Type: | Virtual |
| Date: | 12/10/2025 |
| Time: | 10:00AM - 12:00PM |
This workshop explores how GenAI tools (ChatGPT, Gemini, etc) can be used to support workplace writing. The workshop will discuss what GenAI is, how it can be used ethically and effectively, research about GenAI in workplace writing, and practical applications for its use. Time will be given for questions and discussion.
Customer Service for Success
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Laura Ainsley, Manager of Leadership Development
Organization Development |
| Workshop Type: | Virtual |
| Date: | 12/3/2025 |
| Time: | 1:00PM - 3:00PM |
In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.
Effective Interpersonal Communication
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 12/4/2025 |
| Time: | 1:00PM - 3:00PM |
Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.
(New!) Gen AI Sandbox (formerly ChatGPT Sandbox)
| Program: | Technology Learning, Workplace Knowledge and Skills |
| Presenter: | J.D. Wright, Teaching and Learning Consultant Center for Teaching and Learning |
| Workshop Type: | Virtual |
| Date: | 12/2/2025 |
| Time: | 1:00PM - 2:30PM |
Generative AI is recharting the learning and work landscapes, and our highly interactive workshop is a free space for guided play with this technology. We won’t open the Gen AI box and track down circuits and wires; we’ll focus on how you can use Gen AI in your role to enhance your productivity, output, and efficiency. You’ll start small, but you’ll start right away. After completing this workshop, you will be able to…
1.) Describe some important background about generative AI
2.) Generate content with Gen AI
3.) Start using Gen AI to streamline your work and enhance your output