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(New!) AI in Action: Hands-On with Claude
| Program: | Technology Learning, Workplace Knowledge and Skills |
| Presenter: | Victoria Lancaster, Assistant Vice Chancellor for Operational Excellence Finance & Operations, ESVC Office |
| Workshop Type: | Virtual |
| Date: | 5/20/2026 |
| Time: | 10:00AM - 11:30AM |
Ready to move beyond watching AI demos and actually use it? In this hands-on workshop, you’ll practice writing effective prompts, explore Claude Projects to organize your AI work, and create Artifacts like drafts and tables on the spot. Whether you’re brand new to AI or have dabbled before, you’ll leave with practical skills and confidence to use Claude in your day-to-day work at Pitt.
(New!) AI in Action: Hands-On with Claude
| Program: | Technology Learning, Workplace Knowledge and Skills |
| Presenter: | Victoria Lancaster, Assistant Vice Chancellor for Operational Excellence Finance & Operations, ESVC Office |
| Workshop Type: | Virtual |
| Date: | 6/10/2026 |
| Time: | 10:00AM - 11:30AM |
Ready to move beyond watching AI demos and actually use it? In this hands-on workshop, you’ll practice writing effective prompts, explore Claude Projects to organize your AI work, and create Artifacts like drafts and tables on the spot. Whether you’re brand new to AI or have dabbled before, you’ll leave with practical skills and confidence to use Claude in your day-to-day work at Pitt.
AI Literacy & Writing in the Workplace
| Program: | Technology Learning, Workplace Knowledge and Skills |
| Presenter: | Patrick Manning, Outreach Coordinator The Writing Center |
| Workshop Type: | Virtual |
| Date: | 6/3/2026 |
| Time: | 10:00AM - 12:00PM |
This workshop explores how GenAI tools (ChatGPT, Gemini, etc) can be used to support workplace writing. The workshop will discuss what GenAI is, how it can be used ethically and effectively, research about GenAI in workplace writing, and practical applications for its use. Time will be given for questions and discussion.
AI Sandbox
| Program: | Technology Learning, Workplace Knowledge and Skills |
| Presenter: | J.D. Wright, Teaching and Learning Consultant Center for Teaching and Learning |
| Workshop Type: | Virtual |
| Date: | 6/9/2026 |
| Time: | 1:00PM - 2:30PM |
Generative AI is recharting the learning and work landscapes, and our highly interactive workshop is a free space for guided play with this technology. We won’t open the Gen AI box and track down circuits and wires; we’ll focus on how you can use Gen AI in your role to enhance your productivity, output, and efficiency. You’ll start small, but you’ll start right away.
After completing this workshop, you will be able to…
1. Describe some important background about generative AI
2. Generate content with Gen AI
3. Start using Gen AI to streamline your work and enhance your output
Customer Service for Success
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Malia Lazor, Learning and Development Specialist Jordan Miller, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 6/4/2026 |
| Time: | 1:00PM - 3:00PM |
In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.
Effective Interpersonal Communication
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 6/11/2026 |
| Time: | 10:00AM - 12:00PM |
Communicating and listening effectively in the workplace is critical to your organization’s success. Participants will review different ways to communicate with and actively listen to any individual. Participants will learn their preferred way to communicate and how to adjust it based on the other person.
IT Fundamentals for Administrators
| Program: | Administrative Professionals Certificate Program, Technology Learning, Workplace Knowledge and Skills |
| Presenter: | Mark Mercier Pitt Digital |
| Workshop Type: | Virtual |
| Date: | 5/21/2026 |
| Time: | 1:00PM - 2:30PM |
Navigating the world of information technology can seem overwhelming without a foundation of core understandings. This course focuses on three key areas: hardware, software, and security practices. In the hardware portion of the workshop, participants will become familiar with the ports of a computer and associated cables. An overview of the Microsoft Office 365 suite will provide the basis of the software portion of the workshop. Our final topic, information security, will give an overview of best practices for protecting yourself and your data against cyber security threats.
Managing Up
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Jordan Miller, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 5/28/2026 |
| Time: | 1:00PM - 3:00PM |
The ability to partner with supervisors to develop mutual goals can help individual employees, their supervisor, and their organizations become productive and successful. An employee’s relationship with their supervisor is the most important relationship in the workplace. “Managing up” is a skill that helps an employee influence their supervisor to create positive change in the workplace and affect organizational goals and outcomes. This interactive workshop will provide tips and tools to support a constructive relationship with supervisor even when that effort may be challenging. Participants will leave the session with an action plan for “managing up.”
Problem Solving Skills for the Workplace
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Malia Lazor, Learning and Development Specialist Jordan Miller, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 6/2/2026 |
| Time: | 1:00PM - 3:00PM |
This workshop will provide participants with an overview of how to identify, approach and, solve problems creatively and effectively in the workplace. The facilitator will use interactive skill-building exercises to guide participants through the stages of the problem-solving process using specific examples of problems. Participants will learn the process from defining the problem through making an appropriate recommendation to solve the problem. The objective of this workshop is to allow participants to feel prepared to find their own solutions to problems they uncover in their work environment.
Public Speaking in a Nutshell
| Program: | Workplace Knowledge and Skills |
| Presenter: | Al Primack, PhD Teaching Assistant Professor Director of Forensics and the William Pitt Debating Union Department of Communication |
| Workshop Type: | In-person |
| Date: | 5/20/2026 |
| Time: | 9:00AM - 12:00PM |
| Location Name: | 342 Craig Hall |
| Location Address: | 200 S Craig St, Pittsburgh, PA 15260 |
This workshop is designed to teach participants how to improve their public speaking skills and gain confidence in their ability to make presentations in front of large and small audiences. Facilitated by the Communication Lab, this session will introduce you to the skills necessary to better organize ideas, relate to audiences with greater ease, deliver more effective presentations, and deal with speaking anxiety. Participants will leave this session with a list of resources for ongoing development of public speaking and communication skills.
Strategies for Success in Professional Correspondence
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Patrick Manning, Outreach Coordinator The Writing Center |
| Workshop Type: | In-person |
| Date: | 5/19/2026 |
| Time: | 10:00AM - 12:00PM |
| Location Name: | 342 Craig Hall |
| Location Address: | 200 S Craig St, Pittsburgh, PA 15260 |
Do you want to make sure the recipients of your professional correspondence understand--and efficiently act on--requests or instructions within an email, letter, or memo?" This workshop is designed to provide faculty and staff with strategies for writing effective emails, letters, and memos. The session will cover email etiquette, how best to address correspondence to various audiences, and how to most effectively include information and instructions within correspondence. Participants will leave this session with a list of useful references and other handouts to use towards best outcomes when corresponding with faculty, students, supervisors, applicants, customers, and colleagues.
Time Management
| Program: | Administrative Professionals Certificate Program, Workplace Knowledge and Skills |
| Presenter: | Malia Lazor, Learning and Development Specialist Organization Development |
| Workshop Type: | Virtual |
| Date: | 5/21/2026 |
| Time: | 1:00PM - 3:00PM |
There is not a one size fits all solution for better time management. What works for one, may never work for another. This workshop provides time management techniques, helps participants identify priorities, and instructs how to remove obstacles to managing time. Through pre-work, participants will identify the tools most effective to their individual style.